Job Description:
Our client, a leading company in Cork, is recruiting for a Pre-Sales Engineer, fluent in French and English.
Role :
The Pre-Sales Engineer will be working in conjunction with Sales, Marketing and Product Managers. He/She will be the technical bridge between our Business Units, the Helpdesk, the Sales Representatives and their pre-sales customers. The Pre-Sales Engineer will take ownership of the prime technical relationship with our pre-sales customers to drive customer satisfaction by proactively managing and delivering technical information to our customers both via telephone and online including a level of on site assistance where required.
Skills and Requirements :
- Minimum 2 years as Pre Sales or Post Sales engineer experience in computer software or systems environment
- In addition to the technical knowledge requirement a strong appreciation of the sales process will be a distinct advantage
- Minimum 2 years experience in one or more of the following: Server/Desktop Operating Systems, Networking Architecture, Messaging Servers, Firewalls, Inter-relational Products and Peripherals customized to each client network
- Ability to conduct formal and informal training sessions or presentations.
- Strong Knowledge of Linux, Unix and Microsoft Windows Operating Systems
- Understanding of TCPIP networks is a requirement
- Experience on mail server and Gateway server an advantage
- Some Domino administration desirable
- Qualified to degree or diploma level in a technical field.
- MCSE/CCNA/Checkpoint industry qualifications beneficial
- Quick learner with desire to learn new tools and techniques
- Strong verbal and written communication skills, customer service, account management and negotiation skills with the ability to interface with a diverse set of clients
- Strong multi-tasking and problem resolution abilities
- Ability to effectively instruct or guide customers via telephone, online or on site.
- Previous experience working with multi-cultural teams
- Ability to work under pressure
- Positive attitude towards change
Language Skills :
- Fluent French and English
